I'll tell you this. If I were a ratepayer in Hartford, I'd be bloody pissed about the crappy infrastructure Connecticut Light & Power seems to think is acceptable. We were having problems like this in downtown Glastonbury about a decade ago. The businessmen and residents banded together and gave CL&P hell until they put in a new feeder. The same thing happened in Simsbury in the '90s as well.
Let's see, organized suburban white people get new, up-rated electric service. Brown and black people get to shiver in cold, dark buildings. You do the math.