After giving me an initial ship date of 1/22, Dell shipped my new laptop on Monday. UPS tried to deliver it yesterday, but of course no one was home. My work email in-box has crested 300+ messages. I have been avoiding tackling this for weeks. Today the two streams have converged. I'm sitting at home waiting for Mr. UPS and waging jihad on my in-box. I've been at it for nearly two hours and I'm down to 264.