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Bitching about free stuff

If GMail was the only mail client on Earth, I think I'd have to go back to writing letters. It's so bad it's almost funny. Google's search engine interface is so spare and clean, while GMail is so intensely cluttered.

The Google interface is truly a friend for us Dyslexics. Important text pops like it should through increased type size and color differentiation. Supporting information is set off from search results text in a color that de-emphasizes it (green vs. body black). Sponsored links are far off to the right, with a good deal of whitespace between them and your search results. In fact, the interface as a whole leverages whitespace very well. For the somewhat defective text-processing portions of my brain, all of this adherence to good page design practices is a godsend.[1]

Then there's GMail. GMail seems to want to trash all of the rules that Google's search upholds. Whitespace is minimal. Body columns come and go (are you in your in-box, or looking at a message?), and you are swarmed with ancillary information top and bottom. Differentiation between important text and adjunct information is almost nonexistant -- the type is generally all the same size and face. Color differentiation is shot because almost everything is a clickable link.

The net result, for me, is a nearly paralyzing level of text-confusion. I can't read anything because it's all clamoring to be read with equal intensity. brianrogers sent me something lengthy today, and after thirty seconds of rising frustration trying to read it, I forwarded it to my regular mail account where I could read it with a text-only client (my beloved Pine).

GMail's Settings area is a unique island of sanity in this mass of clamoring characters. Its strong background color directs "look here"; the horizontal separators help section information off by task, and oh my God! there's whitespace! But that's really all the relief there is. Because, while the Settings area is well crafted, it doesn't actually allow you to change any of the look or feel of GMail that makes it so problematic.

It pains me to say this, but Microsoft apparently understands something about human beings that the GMail designers just don't. Microsoft's Outlook Web Access succeeds in supporting readability where GMail falls flat. The allowed customizations in OWA support changing typefaces, sizes and colors to meet the users' needs and preferences. I know, I know, OWA is a commercial product and Google Mail(beta) is a free service. But it's a free service that falls so far short of it's namesake free service.

Comments

( 5 comments — Leave a comment )
half_elf_lost
Jan. 9th, 2007 07:19 pm (UTC)
Gmail also varies in its seemingly-AI-desire to deliver mail to its owners.
netcurmudgeon
Jan. 9th, 2007 07:23 pm (UTC)
Joy rapture. ;-)

I read a description of the underpinnings of HotMail a while back -- there's just a staggering amount of what I call 'plumbing' behind the scenes of one of these monster services. I suppose the amazing thing is that they work as well as they do.
half_elf_lost
Jan. 9th, 2007 08:14 pm (UTC)
I b*tched about hotmail being down a while ago, but for free, I really can't complain on the consistency.
also_huey
Jan. 9th, 2007 09:30 pm (UTC)
I don't mind the UI so much. My biggest technical complaint is, ironically, the search interface. It sucks to search a large body of email. Other problems include the filters lacking obvious options (like "things that match this filter are NEVER SPAM" and "mark this as read"), and the spamfilter is not tunable in any real sense (in terms of 'be more or less strict') and there's no easy feedback mechanism to ensure the correction of false positives or false negatives.

But, I think the biggest thing that pisses me off? They call it 'Beta', and yet, when you make these suggestions, they disappear into a black hole.
netcurmudgeon
Jan. 10th, 2007 12:49 am (UTC)
I have a growing sense that a Google "beta" product is merely a smoke-screen to deflect criticism about bugs or missing features. GTalk wears a similar beta tag.
( 5 comments — Leave a comment )

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